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Frequently Asked Questions (F.A.Q.'s)

How do I pay?

Payment can be made through Bank Wire or Cheque. Once we receive your full Bank Wire or Cheque, your purchase will be couriered to you. The details of our bank will be sent to you by email when placing an order and can be found on the payment and delivery page.

What is a bank wire? How does it work?

A bank wire transfer is a transfer of funds from your bank to ours. Once you authorise your bank to release the funds, they will give you a swift XXXnumber (like a order tracking number). They will also contact our bank (the details of which will be given to you). Only when you have authorised the funds and our bank informs us will we start the process of shipping the goods to you. Using the bank wire system, ensures that everyone involved is a responsible party.

How long will it take to reach me?

International shipping generally takes between 3-5 days. In special cases it can take up to a maximum of 8 working days (you will be informed by email after the payment has been made). We start the process of shipping goods once our bank has informed us that you have authorised the payment.

How do I know I have the same diamond I see on the website?

Unlike many websites today, we realise how important it is for you to see your diamond before you buy it. To address this need we approached experts, who have developed a special camera to photograph diamonds. The digital pictures on our site represent cutting-edge technology. In addition, your diamond will come with a certificate which attests for its quality and documents the characteristics of the diamond. The report carried with the diamond is the most decisive proof that you have received what you paid for.

Do you deliver internationally?

Yes, we deliver to most countries. But customs duty clearance in the customers' country is the task of the customer.

What are your timings?

You can reach us between 9am - 8pm Indian Standard Time (4.5 + GMT Summer Time) Monday to Saturday.

Are the goods insured in transit?

If we are shipping internationally our goods are insured by the courier company. For local shipping (within India) we have our diamonds insured by an insurance company.

How do I track my order?

Use our online tracking system. Click on track your order. Enter your username (email-id) and password and you can see the status of your order.

How can you expect me to buy without a return policy?

We firmly believe that the diamonds we offer are unmistakably among the best you will find anywhere. We do not encourage returns simply because we have streamlined the buying process to assure our clients that they are getting what they asked for. All our diamonds are crafted by some of the most skilled artisans in the world and have, in addition, neutral third-party grading laboratories attesting for their quality. Over and above certification, we have added pictures of each diamond we offer on our website.

I have heard of HTHP…what is this?

HTHP stands for High Temperature High Pressure. This is a method used by some companies to artificially create diamonds or enhance the colour of an existing diamond. Only a small number of diamonds receives this treatment. These diamonds are classified as treated diamonds. Since they undergo non-natural treatment, diamond bodies like the DTC do not see them as true diamonds. As members of the Best Business Practices Program we do not sell, manufacture or trade in diamonds that have been treated by HTHP.

How do I know the diamonds I buy are real?

We only source our goods from official rough suppliers and only manufacture/trade natural diamonds and guarantee that no synthetic, man made or treated diamonds will appear in our business. In addition, we have implemented the use of De Beers’ latest machines for detecting synthetics, DiamondSure, to exclude any doubt. All our diamonds come with certificates from international grading laboratories that guarantee the authenticity of a diamond and thus rules out the possibility of it being an imitation or a synthetic diamond.

What is a diamond special?

Diamond specials are diamonds we have categorised separately because of their uniqueness. These can be diamonds that are rarer than usual because of their size, purity, colour or price.

What is a diamond certificate?

Diamond certificates, or grading reports, are independent documents that provide extensive information about the quality of a diamond. Along with carat weight, measurements, clarity grade, and colour grade, Grading Labs such as GIA, HRD or IGI provide diamond certificates that contain detailed information about cut quality also and the assurance that the diamonds are natural products and not synthetic or man made.

Can a diamond break or chip?

Even though diamonds are extremely hard, they can still be damaged by abuse. Diamonds can scratch each other and all other gemstones, such as sapphires, rubies, emeralds, and pearls.

What is fluorescence?

Certain diamonds emit a subtle blue/yellow/orange glow when exposed to ultraviolet rays. This interesting phenomenon is called fluorescence. Many light sources including the sun, fluorescent office lights, and "black" lights emit ultraviolet rays. In normal lighting conditions, fluorescence cannot be seen. Grading Labs such as GIA, HRD or IGI indicate the strength of fluorescence on their diamond certificates for identification purposes. The appearance of fluorescence in diamonds exposed to strong ultraviolet lamps ranges from very faint (barely perceptible) to very strong (a neon-blue glow). Some diamonds show no fluorescence at all.

What are conflict diamonds?

Conflict diamonds are defined by the Kimberly Process as “Rough diamonds used by rebel movement or their allies to finance armed conflict aimed at undermining legitimate Governments, as described in relevant United Nations Security Council (UNSC) resolutions in so far as they remain in effect, or in other similar UNSC resolutions which may be adopted in the future, and as understood and recognized in United Nations General Assembly (UNGA) Resolution 55/56, or in other similar UNGA resolutions which may be adopted in the future. Conflict diamonds are used to purchase weapons in order to sustain violent armed conflict. Most notably, conflict diamonds originate from the rebel controlled areas of Sierra Leone, Angola and throughout the Democratic Republic of the Congo (Congo-Kinshasa) in Africa.

What is being done to address the issue?

Conflict diamonds are an international commodity that requires an international solution. Strong efforts by the major diamond producing, polishing and trading countries have resulted in an international agreement known as the Kimberley Process. The Kimberley Process is an attempt to establish a global diamond certification system that aims to create a "clean stream" of diamonds.

D.Nitin & Co. position on Conflict Diamonds ?

D.Nitin & Co. is committed to offering high-quality diamonds, sourced from world renowned suppliers. As responsible citizens and diamond merchants committed to the DTC’s Best Business Practices Principle, it shares the public's concern regarding conflict diamonds. D.Nitin & Co. only purchases rough diamonds through respected, well-established, legal channels. D.Nitin & Co. supports the Kimberley Process. Each diamond supplier it works with obtains diamonds exclusively from legitimate sources, e.g. DTC, BHP Billiton, Alrosa, Aber and Rio Tinto. They comply completely with the Kimberley Process requirements. D.Nitin & Co. will continue to support and promote any process that works to uphold the legitimacy in the diamond trade.